If you choose to exchange the product, we inform you that:

Shipping costs to our address are the responsibility of the customer, except for customers injured by transport or deterioration of the product. In these cases, shipping costs will be covered by Aspersave Unip Lda.
The exchange will only be made after checking the condition of the product and complying with the conditions described above.
If you choose to refund the amount, we inform you that:

Shipping costs to our address are the responsibility of the customer, except for customers injured by transport or deterioration of the product. In these cases, shipping costs will be covered by Aspersave Unip Lda.
Refunds will be made for the total value of the order (products plus shipping costs), unless the reason that led to the return is not the responsibility of our service – in these cases, shipping costs will be deducted from the refund amount.
The return will only be made after checking the condition of the product and complying with the conditions described above.
If the shipping packaging is damaged, you must check its contents upon delivery and immediately submit a complaint to the carrier, then contact us at our email address.

The same also applies when the articles are damaged, even if the packaging is in good condition.